Privacy Policy

1. Information We Collect

When you submit an order request through our website, we collect the following information:

• Contact information — first name, last name, email address, and phone number
• Shipping information — delivery address including street, city, state, and postal code
• Order details — items requested, quantities, and any notes submitted with your order
• Payment coordination information — payment method preference collected during our follow-up process (not stored on our website)

We do not collect payment card numbers, financial account details, or government-issued identification through our website. Payment coordination is handled directly via secure communication channels.

2. Contact Information

Your contact information (name, email, and phone number) is used exclusively to:

• Confirm receipt of your order request
• Communicate payment instructions and order status
• Respond to inquiries related to your order
• Send shipping confirmation and tracking details

We do not add you to marketing mailing lists or share your contact information with third parties for advertising purposes.

3. Shipping Information

Your shipping address is collected solely for the purpose of fulfilling your order. It is used to:

• Prepare and dispatch your shipment
• Generate shipping labels and customs documentation where applicable
• Provide tracking and delivery confirmation

Shipping information is shared only with our logistics partners as required to deliver your order. It is not used for any purpose beyond fulfillment.

4. Payment Coordination Information

Vandis VIP does not process payments directly through our website. After you submit an order request, our team will contact you with payment instructions. Any payment-related information exchanged during this coordination process:

• Is communicated via secure direct channels (email, WhatsApp, or Telegram)
• Is not stored in our website database or on our servers
• Is used solely to confirm and process your specific order

5. How We Use Your Information

The information we collect is used only for the following purposes:

• Order fulfillment — processing, packaging, and shipping your order
• Order communication — sending confirmation emails, payment instructions, and shipping updates
• Customer support — responding to questions and resolving issues related to your order
• Operational records — maintaining internal records of completed transactions for compliance and dispute resolution

We do not sell, rent, or trade your personal information to third parties.

6. Data Protection

We take reasonable measures to protect information submitted through our website, including:

• Encrypted connections (HTTPS/TLS) for all website communications
• Secure, access-controlled database storage for order records
• Limited internal access to order data on a need-to-know basis

No method of transmission over the internet or electronic storage is 100% secure. While we implement commercially reasonable safeguards, we cannot guarantee absolute security.

We retain order information only as long as necessary to fulfill orders and comply with applicable legal obligations. You may contact us to request deletion of your information, subject to any legal retention requirements.

7. Third-Party Services

Our website uses the following third-party services that may process data in connection with your order:

• Supabase — secure database hosting for order records. Data is stored on encrypted infrastructure. See Supabase Privacy Policy.
• Netlify — website hosting and serverless function execution. See Netlify Privacy Policy.
• Resend — transactional email delivery for order confirmations. See Resend Privacy Policy.
• Shipping carriers — your shipping address is shared with our carrier partners as required to deliver your order.

We do not use advertising trackers, analytics platforms, or third-party marketing cookies on this website.

8. Contact Options

If you have questions about this Privacy Policy, wish to request access to your information, or would like to request deletion of your data, you may reach us through any of the following channels:

• Email — davidsuero1@gmail.com
• WhatsApp Community — Join our community
• Telegram — VandisVipGroup

We will respond to privacy-related requests within a reasonable timeframe.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website following any changes constitutes your acceptance of the revised policy.